Terms & Conditions — kheal88 Player Agreement

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and kheal88 ("the Platform", "we", "us", "our") governing your use of the kheal88 website, its subdomains, mobile-optimised pages, and all services, games, and features made available through the platform.

By accessing kheal88, creating an account, making a deposit, accepting a bonus, or placing a wager, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be unconditionally bound by them. These Terms apply in addition to any specific rules, bonus terms, game rules, or promotional conditions published on the platform — in the event of any conflict, the more specific document takes precedence for that specific context.

If you do not agree with any provision of these Terms, you are required to cease using kheal88 immediately, close your account, and withdraw any remaining funds in accordance with the withdrawal procedure outlined in Section 4.

These Terms are published and enforceable in the English language. Any translation provided for convenience is non-binding. In the event of any discrepancy between the English version and a translated version, the English version shall prevail in all circumstances.

To access the full range of services on kheal88 — including deposits, gameplay, bonus claims, and withdrawals — you must create a registered player account. The registration process requires you to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address in Bangladesh, valid email address, and a mobile number associated with your bKash, Nagad, or other supported mobile financial service account.

One Account Per Person: Each individual may hold only one active kheal88 account. Opening multiple accounts — whether using the same or different personal details — is strictly prohibited and constitutes a material breach of these Terms. All duplicate accounts will be closed and any bonus balances, pending withdrawals, or accumulated winnings associated with those accounts will be forfeited without recourse.

Accurate Information Requirement: You are obligated to provide truthful and accurate information during registration. Providing false, misleading, or incomplete information — including the use of another person's identity, a fictitious name, or a date of birth that misrepresents your age — constitutes fraud and will result in immediate account closure, forfeiture of all funds, and may be reported to relevant authorities.

Account Security: You are solely responsible for maintaining the confidentiality of your kheal88 login credentials. You must not share your username, password, or OTP codes with any third party. kheal88 will not be liable for any losses arising from unauthorised access to your account caused by your failure to keep login details secure. If you suspect that your account has been accessed without your authorisation, you must notify our support team immediately at support@kheal88.

KYC Verification: Before any withdrawal can be processed, you must complete Know Your Customer (KYC) identity verification. This involves submitting a clear photographic copy of a government-issued identity document (NID, passport, or driver's licence) and, where required, proof of address and proof of the payment method used for deposits. KYC documents are reviewed by our compliance team within 24–48 hours on Bangladesh Standard Time (BST, UTC+6).

• Acceptable identity documents: Bangladesh National Identity Card (NID), Bangladesh passport, driver's licence.
• Acceptable proof of address: utility bill, bank statement, or government correspondence dated within the last 3 months.
• Acceptable payment method verification: screenshot of bKash or Nagad transaction history confirming the account belongs to the registered player.

kheal88 offers a range of bonuses and promotional offers to registered players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL, IPL, and the T20 World Cup. All bonuses are subject to these general Terms and to the specific terms published alongside each individual promotion.

Wagering Requirements: Unless otherwise specified in a promotion's individual terms, all bonus funds awarded to a player's account are subject to a minimum wagering requirement before any associated winnings can be converted to withdrawable cash. The applicable wagering multiplier for each bonus is displayed in the promotion detail page. For example, a ৳1,000 bonus with a 20x wagering requirement must be wagered ৳20,000 in qualifying games before the resulting balance becomes withdrawable.

Game Contribution Rates: Not all games contribute equally to wagering requirements. As a general guide: online slots typically contribute 100% of each wager, whereas live casino table games may contribute between 10% and 20%. Crash games, virtual sports, and certain jackpot slots may have reduced or zero contribution. The exact contribution schedule for each bonus is published in the relevant promotion terms.

Bonus Expiry: All bonuses have an expiry period, typically 7 to 30 days from the date of award, as specified in the individual promotion terms. Unmet wagering requirements or unused free spins are forfeited upon bonus expiry. kheal88 is not obligated to extend bonus validity periods under any circumstances.

Bonus Abuse Policy: kheal88 employs automated detection systems to identify patterns consistent with bonus abuse, including but not limited to: low-risk wagering strategies designed solely to meet wagering requirements without genuine gameplay intent, collusion between multiple accounts to fulfil wagering requirements, and the use of arbitrage betting in combination with bonus funds. Accounts found to be engaging in bonus abuse will have bonuses voided and may be subject to further account restrictions.

Right to Modify or Withdraw Promotions: kheal88 reserves the right to modify, suspend, or permanently discontinue any promotion at any time without prior notice, provided that such modification does not adversely affect bonuses already credited to a player's account and actively being wagered.

By using kheal88 you agree to conduct yourself in a lawful, respectful, and responsible manner at all times. The following activities are expressly prohibited and constitute a material breach of these Terms:

• Registering more than one account on kheal88, whether using your own details or the details of another person.
• Providing false, inaccurate, or misleading information during registration, KYC verification, or in any communication with our support team.
• Using the platform if you are under 18 years of age, or facilitating access by a minor.
• Depositing funds that originate from criminal activity, money laundering, fraud, or any other illegal source.
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with the platform, place bets, or exploit any aspect of game logic.
• Exploiting software bugs, glitches, or errors to generate winnings that would not arise under normal operating conditions.
• Engaging in any form of coordinated betting or collusion with other players for the purpose of manipulating game outcomes or bonus conditions.
• Reselling, transferring, or assigning your account or any funds within it to any third party.
• Using abusive, threatening, or offensive language toward kheal88 staff, customer support agents, or other players in any communication channel.
• Attempting to access any restricted area of the kheal88 website, reverse-engineer platform software, or interfere with platform infrastructure in any way.

kheal88 reserves the right to investigate any account or activity that is suspected of violating these obligations. During such investigations, deposits and withdrawals may be temporarily suspended. If a violation is confirmed, the account will be closed and all funds may be forfeited at kheal88's sole discretion.

To the fullest extent permitted by applicable law, kheal88, its directors, officers, employees, agents, affiliates, game studio partners, and technology providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the platform, including but not limited to:

• Loss of real or anticipated winnings due to game outcomes, technical malfunctions, or platform unavailability.
• Loss of data, account access, or funds arising from your failure to maintain secure login credentials.
• Interruption or unavailability of the platform due to scheduled maintenance, server outages, third-party infrastructure failures, or force majeure events.
• Errors in odds display or game information that are corrected prior to or after bet settlement in accordance with Section 6 of these Terms.
• Actions taken by kheal88 in good faith to enforce these Terms, including account suspension or fund withholding pending investigation.

The platform is provided on an "as is" and "as available" basis. kheal88 makes no warranties, express or implied, regarding the continuous, uninterrupted, or error-free availability of the platform, or the fitness of the platform for any particular purpose beyond its stated function as an online entertainment service.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable Bangladeshi law.